ÿþ<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <!-- saved from url=(0043)http://www.authentium.com/store/service.asp --> <html><head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=TPXmWR5s" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www2.commandsoftware.com:80/Matrix/store/service.htm","20041217080239","https://web.archive.org/","web","/_static/", "1103270559"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=qtvMKcIJ" /> <!-- End Wayback Rewrite JS Include --> <title>authentium &gt; customer service</title> <meta http-equiv="Content-Type" content="text/html; charset=UTF-16"> <meta content="Command Software Award Winning Anti-Virus Software!" name="description"> <meta content="virus,trial,anti-virus,product,software,retail, cd-r,macro,word,purchase,command,award,gear" name="keywords"> <link href="/web/20041217080239cs_/http://www2.commandsoftware.com/Matrix/service_files/style.css" type="text/css" rel="stylesheet"> <meta content="Microsoft FrontPage 5.0" name="GENERATOR"></head> <body bgcolor="#ffffff" leftmargin="0" background="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/bg_page.jpg" topmargin="0" margintop="0" marginleft="0"> <script language="JavaScript" type="text/javascript"> function launchWin(page,name,height,width,trim,resize,scroll) { //var leftvalue = ((385) - (width / 2)); 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FONT-FAMILY: arial,helvetica } </style> <div align="center"> <center><br> <table style="BORDER-COLLAPSE: collapse" bordercolor="#111111" cellspacing="0" cellpadding="0" width="754" border="0"> <tbody> <tr> <td> <table style="BORDER-COLLAPSE: collapse" bordercolor="#111111" cellspacing="0" cellpadding="0" width="100%" border="0"> <tbody> <tr> <td width="50%">&nbsp; &nbsp; <a href="https://web.archive.org/web/20041217080239/http://www.authentium.com/"> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/logo.gif" width="139" height="57"></a></td> <td valign="bottom" align="right" width="50%"> <table style="BORDER-COLLAPSE: collapse" bordercolor="#111111" cellspacing="0" cellpadding="5" width="100%" border="0"> <tbody> <tr> <td width="100%"> <p align="right"><!-- <font color="#FFFFFF" size="1" face="Arial">Non-Flash | Premium Login</font><font color="#FFFFFF" size="2" face="Arial">&nbsp;&nbsp;&nbsp;&nbsp; </font> --></p></td></tr></tbody></table></td></tr></tbody></table></td></tr> <tr> <td> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/top_edge.gif" width="754" height="14"></td></tr> <tr> <td> <table style="BORDER-COLLAPSE: collapse" bordercolor="#111111" height="1" cellspacing="0" cellpadding="5" width="100%" border="0"> <tbody> <tr> <td bgcolor="#808080" colspan="2"> <table cellspacing="0" cellpadding="0" width="744"> <tbody> <tr> <td bgcolor="#808080" height="17" width="400"><font face="Arial" color="#ffffff" size="2">¼% <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/"><font color="#ffffff">ESP Home</font></a> | <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/services/index.htm"><font color="#ffffff">Broadband</font></a> | <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/products/index.htm"><font color="#ffffff">Enterprise</font></a> | <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/technology/index.htm"><font color="#ffffff">Technology</font></a> | <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/support/index.htm"><font color="#ffffff">Support</font></a></font></td> <td bgcolor="#808080" height="17" width="344"> <p align="right"> <font face="Arial" color="#ffffff" size="2"> <a href="/web/20041217080239/http://www2.commandsoftware.com/Matrix/store/index.htm"> <font color="#FFFFFF">Buy Now/Renew</font></a> | <a href="https://web.archive.org/web/20041217080239/http://www.authentium.com/quotematrix/login.aspx"><font color="#ffffff">Create/Edit Quote</font></a></font></p></td></tr></tbody></table></td></tr> <tr> <td valign="top" width="50%" bgcolor="#ffffff" height="1"> <p><br><font face="Arial" color="#808080" size="5">&nbsp;</font><font face="Arial" color="#808080" size="6">support</font><font face="Arial" color="#00a4d3" size="6">Matrix</font></p></td> <td width="50%" bgcolor="#0070ad" height="1"> <p align="right"><br><font face="Arial" color="#808080" size="5">&nbsp;</font><font face="Arial" color="#ffffff" size="6">customer service</font><font face="Arial" color="#00a4d3" size="6">&nbsp; </font></p></td></tr></tbody></table> <table bordercolor="#111111" cellspacing="0" cellpadding="0" width="754" border="0"><tbody> <tr> <td width="100%"> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/btm_edge.gif" width="754" height="14"></td></tr> <tr> <td width="100%">&nbsp;</td></tr> <tr> <td width="100%"> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/top_edge.gif" width="754" height="14"></td></tr></tbody></table></td></tr> <tr> <td> <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff"> <tbody> <tr> <td> <table style="BORDER-COLLAPSE: collapse" bordercolor="#111111" cellspacing="0" cellpadding="0" width="100%" bgcolor="#808080" border="0" height="1"> <tbody> <tr> <td width="100%" height="17" colspan="3"> <table cellspacing="0" cellpadding="5" width="100%" style="border-collapse: collapse" bordercolor="#111111"> <tbody> <tr> <td bgcolor="#808080" height="17" width="398"><font face="Arial" color="#ffffff" size="2">¼% <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/index.htm"><font color="#ffffff">Home</font></a> &gt; <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/store/index.htm"><font color="#ffffff">PurchaseMatrix</font></a><font color="#FFFFFF"> &gt; Customer Service</font></font></td> <td bgcolor="#808080" height="17" width="346"> <p align="right"><font face="Arial" color="#ffffff" size="2"><a style="COLOR: #ffffff; TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/store/tracking.asp">Order Tracking</a> | <a style="COLOR: #ffffff; TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/store/service.htm">Customer Service</a></font></p></td></tr></tbody></table></td></tr> <tr> <td width="20%" bgcolor="#FFFFFF" bordercolor="#FFFFFF" height="18"> <p align="center"> <img border="0" src="https://web.archive.org/web/20041217080239im_/file://10.15.1.102/websites/Matrix/images/csr.jpg" width="95" height="142"></td> <td width="57%" bgcolor="#FFFFFF" bordercolor="#FFFFFF" height="18"> <table cellspacing="0" cellpadding="4" width="417" height="1"> <tbody> <tr> <td class="medheading" width="244" height="1"> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/spacer.jpg" width="140" height="2"></td> <td class="medheading" width="409" height="1"> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/spacer.jpg" width="140" height="2"></td></tr> <tr> <td class="medheading" width="244" height="1"> <span style="font-weight: 400"> <font color="#000000" face="Arial" style="font-size: 9pt"> Phone support*:</font></span></td> <td class="medheading" width="409" height="1"> <span style="font-weight: 400"> <font color="#0070AD" face="Arial" style="font-size: 9pt">(561) 575-3200 </font></span> </td></tr> <tr> <td class="small" width="244" height="1"> <font face="Arial" style="font-size: 9pt">Online support:</font></td> <td class="small" width="409" height="1"> <font face="Arial" color="#0070AD" style="font-size: 9pt"> <a href="https://web.archive.org/web/20041217080239/http://authentium.custhelp.com/">http://authentium.custhelp.com/</a></font></td></tr> <tr> <td class="small" width="244" height="1"> <font face="Arial" style="font-size: 9pt">Tech support: </font></td> <td class="small" width="409" height="1"> <font face="Arial" color="#0070AD" style="font-size: 9pt"> <a href="https://web.archive.org/web/20041217080239/mailto:support@authentium.com?subject=Tech support request">support@authentium.com</a></font></td></tr> <tr> <td class="small" width="244" height="7"> <font face="Arial" style="font-size: 9pt">Customer service: </font> </td> <td class="small" width="409" height="7"> <font face="Arial" style="font-size: 9pt"> <a href="https://web.archive.org/web/20041217080239/mailto:service@authentium.com?subject=Customer service request">service@authentium.com<font color="#0070AD"> </font></a></font> </td></tr> <tr> <td width="244" height="1"> <font face="Arial" style="font-size: 9pt">Sales administration: </font></td> <td width="409" height="1"> <font face="Arial" style="font-size: 9pt"> <a href="https://web.archive.org/web/20041217080239/mailto:sales@authentium.com?subject=Sales administration request">sales@authentium.com<font color="#0070AD"> </font></a></font></td></tr> <tr> <td class="small" width="244" height="6"> <font face="Arial" style="font-size: 9pt">Website: </font> </td> <td class="small" width="409" height="6"> <font face="Arial" style="font-size: 9pt"> <a href="https://web.archive.org/web/20041217080239/mailto:webmaster@authentium.com?subject=Attention: web master">webmaster@authentium.com</a><font color="#0070AD"> </font></font> </td></tr> <tr> <td class="small" width="244" height="6"> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/spacer.jpg" width="140" height="2"></td> <td class="small" width="409" height="6"> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/spacer.jpg" width="140" height="2"></td></tr> <tr> <td class="small" width="653" height="26" colspan="2"> <font face="Arial" size="1">* Phone support is available 8am to 8pm EST Monday thru Friday to Gold customers, and 24/7 to our Platinum customers.&nbsp; Silver customers may call free within 21 days of purchase.&nbsp; Other callers may charge phone service to credit cards during Gold service hours.&nbsp; More than 90% of our ESP customers find the answers they need at our online support center - to go there, click <a href="https://web.archive.org/web/20041217080239/http://authentium.custhelp.com/">here</a>.</font></td></tr> </tbody></table></td> <td width="23%" bgcolor="#FFFFFF" bordercolor="#FFFFFF" height="18"> <table border="0" cellpadding="5" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111" width="100%"> <tr> <td width="100%"> <p align="center">&nbsp;</td> </tr> </table> </td></tr></tbody></table> </td></tr></tbody></table> <table style="BORDER-COLLAPSE: collapse" bordercolor="#111111" cellspacing="0" cellpadding="0" width="754" border="0"> <tbody> <tr> <td height="14"> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/btm_edge.gif" width="754" height="14"></td></tr></tbody></table> <table cellspacing="0" cellpadding="0" width="754"> <tbody> <tr> <td height="19"> <p align="center"> </p></td></tr> <tr> <td height="14"> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/top_edge.gif" width="754" height="14"></td></tr> <tr> <td height="73"> <table style="BORDER-COLLAPSE: collapse" bordercolor="#111111" height="1" cellspacing="0" cellpadding="5" width="100%" bgcolor="#ffffff" border="0"> <tbody> <tr> <td bordercolor="#808080" width="372" bgcolor="#808080" height="1"><font face="Arial" color="#ffffff" size="2">¼% <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/company/news/index.htm"><font color="#ffffff">Latest News</font></a></font></td> <td bordercolor="#808080" width="372" bgcolor="#808080" height="1"> <p align="right"><font face="Arial" color="#ffffff" size="2"><a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/company/index.htm"><font color="#ffffff">Company</font></a> | <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/company/privacy.htm"><font color="#ffffff">Privacy</font></a> | </font><font face="Arial" color="#ffffff" size="2"><a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/company/jobs.htm"><font color="#ffffff">Jobs</font></a> | <a style="TEXT-DECORATION: none" href="https://web.archive.org/web/20041217080239/http://www.authentium.com/company/contact_us.htm"><font color="#ffffff">Contact Us</font></a></font></p></td></tr> <tr> <td valign="top" align="left" width="734" colspan="2" height="1"> <marquee style="FONT-SIZE: 8pt; COLOR: #111111; FONT-FAMILY: Arial" scrollamount="4" width="727">Breaking news:&nbsp; Comcast begins rollout of Authentium ESP to 5 million subscribers...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Authentium and SeaChange International, the leading distributor of video servers worldwide, target 10,000 video servers with new antivirus product...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Authentium Command Antivirus's wins another Virus Bulletin award...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Authentium and AIG, America's largest insurance company, partner to protect consumers against ID Fraud and damage from hackers...</marquee></td></tr></tbody></table> <table cellspacing="0" cellpadding="5" width="100%" align="center"> <tbody> <tr> <td bordercolor="#0070ad" bgcolor="#0070ad" colspan="3" height="26"> <table id="table8" style="BORDER-COLLAPSE: collapse" bordercolor="#111111" cellspacing="0" cellpadding="0" width="440" border="0"> <form name="frmVirusSearch" onsubmit="return SaveSearch()" action="https://web.archive.org/web/20041217080239/http://www.authentium.com/support/threats/VirusSearch.asp" method="get"> <tbody> <tr> <td style="FONT-SIZE: 12pt; FONT-FAMILY: arial,helvetica" align="left" width="151"> <p><font color="#ffffff" size="2">Search for virus info &gt;&gt;&gt;</font></p></td> <td style="FONT-SIZE: 12pt; FONT-FAMILY: arial,helvetica" width="212"><input type="hidden" name="txtReset"><input size="28" name="txtVirus"></td> <td style="FONT-SIZE: 12pt; FONT-FAMILY: arial,helvetica" width="77"> <p align="center"><input id="cmdSubmit" style="FLOAT: left; FONT-FAMILY: Arial" type="submit" alt="Perform Search" value="Search" name="cmdSubmit"></p></td></tr></form></tbody></table></td> <td bordercolor="#0070ad" bgcolor="#0070ad" colspan="2" height="26"> <table id="table21" style="BORDER-COLLAPSE: collapse" bordercolor="#111111" cellspacing="0" cellpadding="0" width="291" border="0"> <tbody> <tr> <td style="FONT-SIZE: 12pt; FONT-FAMILY: arial,helvetica" width="250"> <p align="right"><font color="#ffffff" size="2">GET A QUOTE in 5 minutes &gt;&gt;&gt; &nbsp;&nbsp;</font></p></td> <td style="FONT-SIZE: 12pt; FONT-FAMILY: arial,helvetica" width="40"> <p align="center"><input style="FLOAT: left; FONT-FAMILY: Arial" onclick="javascript:launchWin('https://web.archive.org/web/20041217080239/http://www.patchmatrix.com/quotematrix/','QuoteMatrix',500,800,1,1,1)" type="submit" value="Go!" name="Launch"></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table> <center> <table style="BORDER-COLLAPSE: collapse" bordercolor="#111111" cellspacing="0" cellpadding="0" width="754" border="0"> <tbody> <tr> <td> <img border="0" src="/web/20041217080239im_/http://www2.commandsoftware.com/Matrix/images/btm_edge.gif" width="754" height="14"></td></tr> <tr> <td>&nbsp;</td></tr></tbody></table></center> <table align="center"> <tbody> <tr> <td valign="top" align="middle" width="754" colspan="5"> <p align="center"><font color="#ffffff" size="-2">© </font><font face="Verdana, Arial, Helvetica, sans-serif" color="#ffffff" size="-2"> Copyright 2004 Authentium, Inc.&nbsp; All rights reserved. </font> <br></p></td></tr></tbody></table></td></tr></tbody></table></center></div> <script language="JavaScript" src="/web/20041217080239js_/http://www2.commandsoftware.com/Matrix/store/service_files/elqCfg.js" type="text/javascript"></script> <script language="JavaScript" src="/web/20041217080239js_/http://www2.commandsoftware.com/Matrix/store/service_files/elqImg.js" type="text/javascript"></script> </body></html><!-- FILE ARCHIVED ON 08:02:39 Dec 17, 2004 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 18:12:24 Apr 18, 2023. 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