Privacy Policy

Effective Date: July 1, 2009

We have created this privacy statement as a means to communicate our information collection, use and dissemination practices and to inform you about your choices regarding the use of your personal information. If choices are not made available on a web page used to collect your personal information, please contact us using the information described in this statement.

Authentium is a licensee of the TRUSTe Privacy Program.  TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices.  This privacy statement covers the sites (including the Command Anti-Malware website), and .  Because these Web sites want to demonstrate a commitment to your privacy, the sites have agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

We take your privacy seriously. If you have any questions or complaints about this privacy policy or our privacy practices, you should contact our Privacy Office by mail or email. Address your mail to The Privacy Office, Authentium Inc., 7121 Fairway Drive, Suite 102, Palm Beach Gardens, FL 33418, or send your email to privacy @ If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily address, you should contact TRUSTe at  TRUSTe will then serve as a liaison with us to resolve your concerns.

The TRUSTe program covers only information that is collected through the, and websites, and does not cover information that may be collected through software downloaded from these sites.

Authentium complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.

Information Collection and Use

In order to allow you to fully utilize the services made available on this website, we may request and collect personal information about you. Examples of instances where we collect your personal information include:

1. To request information about our services, you are required to register with us. During the registration process, we collect information such as your name, your organization’s name, your mailing address, telephone number, and email address and the computer hardware and software that you use.

2. To complete an on-line order, we will also collect your shipping address and credit card information.

3. If you request technical support, we will request that you provide us with information that will enable us to assist you, such as your name, address, the Authentium products that you are using, your computer hardware and software that you are using.

4. When you register a product with us, we will request your name, address, product number, name of reseller and date of purchase.

5. If you want to communicate with us for any reason, including to give us feedback on our website or to request additional information, we request your name, address and contact information.

If you elect not to provide us with the personal information requested, we may not be able to respond to your inquiry or process your order.

We also may collect and use non-personal information about users of our website, such as internet address or type of browser. In addition, we may track general information about traffic on our website.

How We Use Collected Information

We use the personal information that we collect for the stated purpose, e.g., if we collect information in connection with an on-line order, we use the information to fulfill and invoice the order. In addition, we may use the information that we collect to provide additional services or information to you or to improve your website experience. For example, we may publish and distribute a newsletter to our registered users or we may contact you with updates on virus and spyware threats or announcements regarding new products or services or new features available on our website. 

We use non-personal information about web visitors and website traffic to assess the performance of our website and improve your website experience.

With Whom We Share Information

Service Providers

We use other third parties to host and provide customer experience management solutions on our support site.  As a result, when you use the support site we will share your user ID as necessary for the third party to provide that service. 

These third parties are prohibited from using your personally identifiable information for any other purpose.

In general, except as stated at the time we request your information, we will not sell, share or rent your personal information with third parties. Please note, however, that we may share your information with one or more of our partners or resellers if you request information about our products and services, and those products or services are marketed through our partner or reseller arrangements. In addition, we may share your information with outside contractors (including credit card processors) who provide order fulfillment, shipping, billing or support services for us. Any third party receiving your information from us is required to hold such information in confidence and in accordance with applicable law and to use such information only for the stated purpose for which it was provided. We may also use and share aggregated information about website traffic to and from the websites of our partners and resellers and other product-identifying information to track and make commission payments to our partners and resellers.

For order processing and billing purposes we may share some or all of your personal information with a parent company or with subsidiary companies or other companies that are controlled by or under common control with us.  We do not offer you a choice to opt-out of such sharing.  Such companies will be bound by this privacy statement. If we merge with another company or if our company (or all or substantially all of our assets) are acquired, the acquirer will own the personal information that we have collected, but such ownership shall be subject to the terms of this privacy statement.

How You Can Opt-Out or Change Your Personal Information

You can opt-out of receiving additional information from us or allowing us to share your personal information in several ways. If an opt-out choice is not provided on the website page on which your information is collected, you can opt-out by sending us an opt-out request via email to [email protected]. In addition, at any time, if you change your mind about receiving information from us or allowing us to share your personal information, you can elect to opt-out by sending us an opt-out request via email to [email protected]  or by contacting us at the address described above. We will respond to your request within 30 days.

You can update, change, delete or deactivate your personal information by accessing your user profile on our website. Your user profile can be accessed via  We will respond to your request within 30 days.

Use of Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes, and to enable easier navigation between sections of a web site. We use cookies on this site.  If you have provided us with personal information, we link the cookies to your information for the purpose of identifying you as a registered visitor to the site, as described below.

There are two kinds of cookies—session cookies and persistent cookies. A session cookie exists only for as long as are visiting the website. Session cookies make it easier for you to navigate our site and expire when you close you browser.

A persistent cookie remains on your hard drive for an extended period of time and includes information such as your unique identifier for your browser. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We use persistent cookies to confirm your identity as a registered user. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you disable, reject or delete cookies, you may still use our website, but you may need to occasionally re-enter information as you move through areas of our site.

Clear Gifs (Web Beacons, Web Bugs)

Authentium, or our third party marketing firms, may occasionally use clear gifs in HTML-based emails to let us know which emails have been opened by recipients. This allows us to determine how effective our email campaigns may be and to improve our email marketing efforts. If you would like to opt-out of these emails, please follow the directions at the foot of the newsletter or HTML email or see “How You Can Opt-Out or Change Your Personal Information.”


This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by Authentium.

Forums, Blogs & Discussions
If you elect to participate in a forum, blog or discussion on our website, please be advised that this privacy statement does not cover any personal or other information that you may disclose and we have no control over or responsibility for how participants in such forum, blog or discussion may use any personal information that you provide to them.


We take security measures consistent with industry practice to help protect against the unauthorized disclosure, misuse, theft or alteration of your information. These measures include the encryption of any credit card information or other sensitive personal information that is transmitted to or from our website. In addition, our web servers are hosed in a secure server environment that uses a firewall and other intrusion protection technology to protect against unauthorized access or interference.

If you have any questions about the security of our website, or that of our partners, we ask you to please send us an email at security @

Legal Disclaimer

We reserve the right to disclose your personal information as required by law or in circumstances where we believe that such disclosure is necessary to enforce or protect our rights or to comply with any governmental or judicial orders or in connection with any legal proceeding.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Notice for EU Offline

We participate in the EU Safe Harbor Privacy Framework as set forth by the United States Department of Commerce. As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework.  If you have any complaints regarding our compliance with the Safe Harbor you should first contact us.  If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at, fax at 415-520-3420, or mail at Watchdog Complaints, TRUSTe, 685 Market Street, Suite 270, San Francisco, CA, USA 94105.   If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe’s dispute resolution process, see or request this information from TRUSTe at any of the addresses listed above.  The TRUSTe dispute resolution process shall be conducted in English.