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All Command Customers have an impressive array of Technical Support options available.

  • Our Internet Support site. [FREE] (click here to enter)
  • Email Support [FEE BASED] (click here to purchase)
  • Silver, Gold, and Platinum Phone Support [FEE BASED] (Click here for details)

  • Internet Support -- First and best, go to our technical support Web site to access our complete Technical Support database. This database is updated regularly with reports of all known problems encountered by our users, and includes specific information on the causes, solutions and/or workarounds, when known. This page gives you access to our Frequently Asked Questions. This FAQ contains information on common errors, program functionality, use of our programs with other accounting software, and more in an easily accessible format.

    Email Support - Second, there is a charge for E-Mail support, Click here to order support. When completing the form, please be as complete as possible. Include specific details of the error you are encountering, exact error messages, system information, and any other details which will allow us to quickly analyze and identify the problem you are encountering. The more information you provide, the faster we will be able to help you resolve the problem. Technical Support Requests are answered in the order they are received. In general, requests are answered within 2 working days, but this time will vary according to actual Email volume.

    The more information you provide, the faster we will be able to help you resolve the problem. Please be certain to include your name (required), Email address, and phone and/or Fax number so we can contact you with a solution.

    Phone Support:
    Please be sure that you have the following items when you call (561-575-3200):

  • Your customer(Account) number or person id
  • Your product serial number
  • Your credit card if you do not have an incident number
  • You will not be charged if our Tech determines it is a problem with our AV software.
  • Main Support Page

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